We’ll pause your Direct Debit payments for now, but please don’t cancel the mandate yet. If a refund is due, it will be processed this way and may take up to 14 days.

You’ll receive a text before you vacate with the key safe code for returning your key. If you are in a 160 sqft unit, leave the padlock and key on the floor inside the unit, then close the doors and leave them unlocked. For all other units, please lock the unit, sweep it out, and remove all personal items and rubbish.